Details of automobile repair shop operation test service! The high quality service of automobile repair shop has always been the focus of consumers'attention. Service of automobile repair shop directly affects customer satisfaction. If the service is not good, it will reduce the customer's evaluation of us, thus affecting the traffic of automobile shops. Therefore, in order to improve the quality of automobile maintenance service, we must start with the details of automobile maintenance and inspection service. Below are five service details that Xiaobian shares with you about the operation of automobile repair shop.

　　1. 在車輛交接過程中，要對車輛進(jìn)行檢查

　　1. Vehicles should be inspected during the handover process.

　　當(dāng)車輛交付時(shí)，服務(wù)顧問應(yīng)檢查發(fā)動(dòng)機(jī)，然后將車輛駛?cè)肷灯脚_，并與客戶檢查底盤上的一些問題部件，如油底殼等，這將加深客戶對車輛的信任。終端服務(wù)供應(yīng)商商店應(yīng)徹底咨詢，以防出現(xiàn)故障。詳細(xì)填寫修理單

　　When the vehicle is delivered, the service consultant should check the engine, then drive the vehicle into the lifting platform, and check with the customer some problem parts on the chassis, such as oil pan, which will deepen the customer's trust in the vehicle. Terminal service provider stores should consult thoroughly to prevent malfunction. Fill in the repair sheet in detail

　　定期檢查確認(rèn)后，詳細(xì)填寫《信息維護(hù)表》，包括以下幾點(diǎn):

　　After regular inspection and confirmation, fill in the Information Maintenance Form in detail, including the following points:

　　1. 客戶名稱、詳細(xì)地址、聯(lián)系電話、型號時(shí)間、型號規(guī)格、車牌號、備注號、行駛距離、汽油燃料。

　　1. Customer Name, Detailed Address, Contact Phone, Model Time, Model Specification, License Plate Number, Remark Number, Driving Distance, Gasoline Fuel.

　　2. 主要工程內(nèi)容、竣工時(shí)間及維修周期。一些關(guān)鍵指示和服務(wù)顧問以及客戶簽名。

　　2. Main project contents, completion time and maintenance cycle. Some key instructions and service consultants and customer signatures.

　　3.估計(jì)的維護(hù)費(fèi)用和商店運(yùn)作的時(shí)間表應(yīng)該是準(zhǔn)確的。

　　3. Estimated maintenance costs and shop operation schedules should be accurate.

　　估算維護(hù)成本和持續(xù)時(shí)間是一個(gè)非常敏感的問題。如果你不小心，你可能會影響到客戶的來源。

　　Estimating maintenance costs and duration is a very sensitive issue. If you are not careful, you may affect the source of customers.

　　對于簡單或明顯的故障，維護(hù)成本很容易計(jì)算。但是，對于需要進(jìn)一步檢查的零件，應(yīng)考慮可能存在問題的零件，不應(yīng)將成本告知客戶。預(yù)算應(yīng)寫在維修清單上，作為將來核算的基礎(chǔ)。如果在維修過程中發(fā)現(xiàn)其他損壞的零件，請隨時(shí)詢問客戶是否有任何變化。

　　For simple or obvious faults, maintenance costs are easy to calculate. However, for parts requiring further inspection, consideration should be given to parts that may have problems and the cost should not be communicated to the customer. The budget should be written on the maintenance list as the basis for future accounting. If other damaged parts are found during maintenance, please feel free to ask the customer if there is any change.

　　在估計(jì)維修周期時(shí)(即)，并應(yīng)考慮容許某些車輛因其他緊急任務(wù)而等候、維修技術(shù)或暫停維修等因素。一旦確定了時(shí)間框架，就必須盡一切努力去完成它。否則，將給消費(fèi)者和企業(yè)帶來不必要的損失。

　　In estimating the maintenance cycle, factors such as allowing certain vehicles to wait for other urgent tasks, maintenance technology or suspension of maintenance should also be considered. Once a time frame has been established, every effort must be made to complete it. Otherwise, it will bring unnecessary losses to consumers and enterprises.

　　4. 汽車修理店應(yīng)徹底檢測并完成

　　4. Automobile repair shop should be thoroughly tested and completed.

　　車輛修理后的檢查和保養(yǎng)是檢查員工作的重要組成部分。必須進(jìn)行徹底檢查，并在必要時(shí)進(jìn)行道路試驗(yàn)。完成的主要檢查項(xiàng)目如下。

　　The inspection and maintenance after vehicle repair is an important part of the inspector's work. A thorough inspection must be carried out and road tests conducted when necessary. The main inspection items completed are as follows.

　　01. 根據(jù)《維修檢查表》，檢查維修項(xiàng)目是否符合技術(shù)標(biāo)準(zhǔn)，工作是否正常。

　　01. According to the Maintenance Checklist, check whether the maintenance items meet the technical standards and work normally.

　　02. 檢查車輛連接是否損壞。特別是當(dāng)安全(轉(zhuǎn)向、剎車)和其他部件處于危險(xiǎn)中時(shí)

　　02. Check whether the vehicle connection is damaged. Especially when safety (steering, braking) and other components are in danger

　　在整個(gè)維修過程中，檢查車輛上任何其他損壞或丟失的記錄，并在必要時(shí)立即填寫。簡而言之，只有確認(rèn)沒有問題后才能通知客戶來取車。

　　Check any other damaged or missing records on the vehicle throughout the maintenance process and fill them in as soon as necessary. In short, the customer can only be notified to pick up the car after confirming that there is no problem.

　　5. 在修車期間，耐心處理已完成的車輛交接班事宜。

　　5. Be patient with the handover of completed vehicles during the repair period.

　　消費(fèi)者在接受汽車時(shí)通常更為謹(jǐn)慎。在這方面,服務(wù)顧問應(yīng)足夠的耐心和積極配合客戶測試車輛在路上,解釋和解釋相關(guān)的預(yù)防措施,并且不允許客戶接受或測試車輛僅為了避免太多的損失。特別是對于一些有困難的客戶，我們要克服焦慮，耐心的接受客戶，讓他們感受到完美的服務(wù)質(zhì)量。

　　Consumers are usually more cautious when accepting cars. In this regard, service consultants should be patient and actively cooperate with customers to test vehicles on the road, explain and explain relevant preventive measures, and do not allow customers to accept or test vehicles just to avoid too much damage. Especially for some difficult customers, we need to overcome anxiety, patiently accept customers, let them feel the perfect quality of service.

　　車輛交付后，如客戶丟失車輛維修檢測要求，服務(wù)顧問必須誠實(shí)可靠，否則將無法正常工作。特別是對于粗心大意或不講道理的顧客，我們應(yīng)該注意他們的需求。

　　After the delivery of the vehicle, if the customer loses the vehicle maintenance and inspection requirements, the service consultant must be honest and reliable, otherwise it will not work properly. Especially for careless or unreasonable customers, we should pay attention to their needs.